Released 30-Aug-2010
Media Release - UXC Connect Achieves Gold Certification from Cisco Australia for 12th Consecutive Ye
(257 KB)
Released 03-Aug-2010
Environmental Policy Statement
(162 KB)
Client Case Studies
Business
|
Solution
|
Business
|
|
| Linfox Supply chain expertise in Asia Pacific |
Legacy network lacked security, redundancy, stability, fault tolerance and DR considerations. |
High-speed, high bandwidth, redundant wireless voice and data network with full data centre DR. | IP Telephony drove reduced call costs nationally. New network eliminated penalty delays with customers. |
| Canon Advanced imaging solutions |
Simplify licensing, management and support of ICT infrastructure while providing secure ‘anywhere’ access to core business tools. | Optimised Windows and collaboration platform and redundant secure internet gateway to enable and empower ‘the flexible worker’. | Reduced TCO through consolidation and licensing savings. Improved productivity; staff can conduct core business in and out of the office. |
| Sydney Water Essential, sustainable water services |
Refresh ageing communications and connectivity infrastructure. Enhance customer experience and service to the public. |
A platform and architecture that supports SWC business agility with reduced infrastructure and operational complexity. |
Consolidated disparate communications systems and eliminated costs associated with ageing data infrastructure. |
| Agility Global integrated logistics |
Centralise voice and data services in ANZ and PNG. Provide IP Telephony integration with 30,000 global users. | Centrally managed IP Telephony solution providing free local and global calls and improved application performance. | Reductions in local and global call costs and IT adminstration. Demonstrable user productivity gains. |
| ResMed Innovate solutions for sleep disorder |
Enable greater flexibility through a easy to manage flexible working environment on campus. | Access to business applications and manufacturing tools through centralised mobility solution. | Existing autonomous wireless solution was upgraded and integrated with key manufacturing productivity gains. |
| Deacons Major international law firm |
Need to increase productivity and streamline core business processes. | A low risk, high reward UC strategy to deliver business information to staff in a timely and proactive manner. | The UXC Connect UC solution allowed Deacons to reduce their IT budget by $4.5m per annum. |
| Michael Page Int Specialist recruitment consultancy |
Streamline voice infrastructure, reduce IT cost through system stability and improve customer service. | A highly stable UC refresh strategy focusing on aggregating all existing systems into a centralised solution. | MPI experienced increased consultant productivity and a decrease in lost revenue due to voice outages. |
| Dept. Emergency Services (Qld). Prevention, response and recovery |
Users unable to locate key information, including clinical practices documents and updates, critical to patient care. | Enterprise search solution that addressed issues with the current portal and incorporated assets from other enterprise data sources. |
DES was able to dramatically decrease search times for the correct information. |
| Dept. Innovation, Industry, Science & Research Knowledge creation |
Effectively monitor, manage and report security incidents on their data network. | A system enabling DIISR to monitor and respond to security incidents in a timely manner with visibility of the network security posture in real time. | Security incidents are detected early, which makes responding to them quicker and more cost effective. |
| Aviva Life insurance, investments and superannuation |
Only 55% of Calls to Service Desk being Resolved at 1st Call. Need to increase responsiveness to user base and general productivity. | Implementation of UXC Getronics Best Practice On-Site Service Desk Solution. | Increased 1st Call Resolution to 83% with most cost-effective solution (Getronics UXC Service Desk price was cheaper than the incumbent). |
| Spastic Centre Support for cerebral palsy sufferers |
Provide greater access to IT services over a consistent and common platform for remote offices. | Implementation of a single IT strategy that increased access to corporate services through WAN Optimisation and Unified Communications. | Reduction in carriage upgrade costs as well as a reduction in operation costs through a centralised UC strategy. |
| RTA Managing NSW’s road network |
Over 200 disparate voice systems were getting increasingly costly and difficult to manage. | A centralised solution that allowed for the consolidation of the voice systems allowing for simplified managed service. |
The successful project dramatically reduced the RTA costs of voice and data communications and support by more than 30%. |
| Covermore Travel insurance experts |
Sustain and increase Internet based business and ensure the access is highly available. | A core data centre solution, enhanced access security and provisioning of redundant connectivity between the data centre and a DR site. | Risk to the sustainability/profitability of the business reduced and manageable through homogeneous network architecture. |
| Government Federal government agency |
Provide increased staff location visibility through periods of high workforce growth. | A centralised operator solution that enables the operators to see individual staff location and status. | Improved customer experience for both internal and external callers through the ability of the operator to connect the caller with the correct resource. |
| Redox Strategic chemical supply partner |
Enable reliable high-speed branch site access to centrally hosted and managed applications. | Greatly improved user experience and productivity through implementation of WAN Optimisation and acceleration. |
Quick return on investment as existing investment in branch routers and carrier services was utilised. |
| ACCC Australian Competition & Consumer Commission |
Federal government initiative; national website servicing community with up-to-date grocery pricing information throughout Australia. |
Design, implementation and support of Industry-grade application platform developed using. NET and hosted on HyperV. |
Positive outcome for federal government, Australia’s most popular website in first week after launch, zero downtime. Platform for future growth. |