UXC Connect is committed to providing the highest quality service to our clients in the most sustainable manner. The management systems we have in place uphold a consistent standard of quality and form the platform upon which our commitment to continuous improvement is built.
This experience is assured through quality management principles and formal accreditation from the relevant bodies including Standards Australia, Australia's peak standards body. It coordinates standardisation activities, develops internationally aligned Australian Standards®, and facilitates the accreditation of other Standards Development Organisations.
Our most recent accreditation has been in the form of ISO14001.
This environmental management standard exists to help organisations minimise the way operations affect the environment in terms of adverse changes to air, water, or land). It also ensures the organisation complies with all applicable laws, regulations, and other environmentally oriented requirements of Government, and then has the management processes in place for continual improvement.
Our customer experience relies on ISO9001 accredited processes and action.
ISO 9001 is one of the most widely used management qualifications in the world today. As an accredited organisation, it gives you the assurance that we have the type of quality management systems in place to give you a quality experience. It guarantees that we demonstrate an ability to consistently provide a service that meets customer, statutory and regulatory requirements, and addresses customer satisfaction through the effective application of the system. While our people are inherently motivated to act in your interests at all times, it's good to know the organisation as a whole has the systems to enable them to act swiftly and positively at all times. Read our Blog to identify specific instances of this type of customer-focused behaviour in action.