Managed Services
Is your organisation struggling to focus on its core objectives while dealing with the constant demands of managing a complex IT environment?
Reliable and secure infrastructure is a fundamental requirement for successful organisations. How does an organisation pursue their core business activities without being limited by the difficult task of managing a rapidly changing IT landscape?
Most IT departments are forced to operate in chaotic or reactive modes, but certainly not by choice. In essence, our policy is to deliver market-leading, transparent and fair managed services, tiered according to your requirements to combat these challenges.
UXC Connect’s Managed Services clients benefit from:
- reduced cost with our investments in platform, staff, management tools and support leveraged across multiple clients thus reducing the individual cost of operation to your organisation
- increased competitive advantage as you focus on your corporate objectives and strategies with the distraction of IT infrastructure management.
Our service portfolio includes:
| Remote IT Infrastructure Management Services |
We concentrate on removing risks and costs by automating tasks and reducing labour components in managing the performance of your distributed environment (physical and virtual). The word “Manage” means more than basic monitoring – we provide dynamic automated baselining of thresholds, analytical based resolution of events and prioritisation against impact of service. |
| Network Operations Management |
Our investments keep you in continuous compliance with your corporate network security and configuration management initiatives. When problems do occur, resolution is accelerated through automated root cause analysis. This offering includes network monitoring, element management, integrated access, IP address management, fault and performance management, managed routers and switches, and remote access. |
| Communications Management |
Managing your VPN, WLAN, IP-PBX & applications, voice access, voip service, video and web conferencing environments is no easy task. UXC Connect has extensive experience in all elements of communications management and our reputation for successful implementation and operation of those environments is second to none. |
| Security Management |
UXC Connect offers complete security solutions, uniting IT infrastructure monitoring with security expertise to ensure that the entire computing environment is secure, available, fast and connected. |
| Desktop Management Services |
We can manage part, or all, of your desktop environment including specification, procurement, deployment, operating environment, asset lifecycle, security, applications and service resolution. |
| Managed Service Desk |
UXC Connect can offer a comprehensive role based Service Request Management portal, including knowledge bases, password management, identity management, service request initiation and transparency of service levels. We can help to increase the maturity of your on-site Service Desk or you can utilise our Enterprise Delivery Centre, at which we have leveraged and dedicated service desk teams. Either way, we can provide the best option for your organisation. |
| Managed Storage |
Realise the full value of your storage solution investments and ensure that your storage infrastructure operates at maximum efficiency, reliability, availability and speed. Often, cost of ownership reaches unsustainable levels as utilisation rates remain low and new components are deployed, without an understanding of capacity availability elsewhere in the business. UXC Connect can help by managing this complete environment. |
| Managed High Definition Video Surveillance |
The transition from poor quality low resolution, analogue-based CCTV camera images being monitored in a security office, to network intensive high definition images entering the IT domain is an exciting, yet complex challenge. UXC Connect is seen as the industry’s central enabler in this field, offering a complete best in class solution, with a unique capability to implement and then manage the entire platform as a managed service, or as cloud based delivery. |