UXC Connect helps you achieve real business outcomes from your tangible technology investments.
We do it by taking a very collaborative approach to the implementation of specific technology solutions designed to energise your enterprise and target specific business improvement opportunities. Our expertise resides in the following six solution pillars plus our extensive management options from direct support services through managed services, outsourcing and advanced cloud-based design and delivery:
Workplace Innovation
Providing unified communications, video and mobile solutions to connect employees in new ways, boost productivity outcomes, and build organisational strength.
Enterprise Mobility
Providing mobility device and infrastructure management including security & compliance, policy / SOE development, applications development, secure document access, procurement / provisioning / expense management & mobility as a service.
Data Centre Optimisation
Providing computing platforms, data protection, storage, virtualisation, and application solutions to optimise the infrastructure and create a highly available foundation for the delivery of critical services.
Contact Centres
Providing contact centre technologies, applications and reporting systems to facilitate two-way market communication and improve customer service outcomes.
Entertainment & Content
Providing network, application and device solutions to send business and entertainment data, voice and video to defined communities for improved customer experience outcomes.
Security
Providing security assessment and testing, consulting and design, implementation and ongoing management to ensure compliance and protection of corporate assets.
Support Services
UXC Connect has extensive experience managing the business critical support processes of myriad large organisations. It's a solution that allows our customers to stay focused on their core strengths while enjoying a range of other business outcomes including reduced capital consumption, less business risk, reduced cost of operation, enhanced skills, improved response times, and greater agility to respond to changing business requirements.
Managed Services
UXC Connect offers industry best-practice ITIL methodologies combined with proven tool sets and strategic alliances. This, combined with highly qualified and motivated people committed to your business outcomes, ensures a consistently high level of managed service delivery. A centralised point of contact for all your IT-related problems, queries and requests can be accessed through our Enterprise Delivery Centre or via an on-Site Service Desk team. In addition, we provide a complete range of centrally controlled and managed services, from desktop and infrastructure support through to network and data centre services. In essence, our policy is to deliver market-leading, transparent and fair managed services, tiered according to your requirements.
Outsourcing
UXC Connect works with our clients to understand their business needs, assembling an optimum combination of IT outsourcing services to deliver the right outcomes for your organisation. Our highly qualified and motivated people combine industry best-practice methodologies, proven tool-sets and strategic alliances to ensure consistent service delivery within the outsourcing model.
Cloud
According to IDC analyst Frank Gens, IT infrastructure and services delivered over the cloud will be ubiquitous within five years. This is leading to a shift from on-premises software to Internet-delivered technology in the form of private Cloud environments. UXC Connect, as part of the greater UXC group of companies, has quickly developed extensive experience in the planning, design, implementation and support of such an environment for large corporate and government organisations.